Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. It must be returned with the carrier it was sent with. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@glazedexpressions.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for the return’s payment and packing unless otherwise agreed. A photo of the item, just prior sealing the container, must be emailed to us.

You can always contact us for any return question at returns@glazedexpressions.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items or earrings). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift vouchers.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.